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Suspicious activity on bank statements causing confusion - KOAM TV 7

Suspicious activity on bank statements causing confusion in Pittsburg

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A bank says several hundred credit and debit card transactions were misrouted from a business in Pittsburg, Kansas to another one in Florida.

A Pittsburg resident and Commerce Bank customer contacted us saying he was concerned over a debit statement showing a charge from Kentucky Fried Chicken in Florida.  But, he said, he hasn't recently been to KFC or Florida.

Commerce Bank tells us, first and foremost, there is no fraud.

Commerce Bank says it has 480,000 personal checking accounts throughout Missouri, Kansas, Illinois, Colorado, and Oklahoma.

The bank says this issue of misrouting only involves a restaurant in Pittsburg, but has impacted about 527 customers so far.

The bank says their investigation shows credit and debit transactions at the Pittsburg Taco Bell are being misrouted to a KFC in Florida and the issue lies with Yum Brands, owner of Taco Bell and KFC.

"We have not checked with other banks to see if other customers are having the same information show up on their statements," says Carl Bradbury of Consumer Card Products for Commerce Bank.  "But, based on our experience in the industry and our understanding of fraud patterns and processing issues, we're convinced this is not particular to Commerce Bank, it is in fact an issue that is driven by an administrative change that took place at the merchant in question."

Again, Commerce Bank says there is no fraud, but this is a reminder for everyone to regularly check their bank accounts for anything suspicious.

"I always advise my customers to check their accounts," says Bradbury.  "If they don't do it on a daily basis, check them regularly.  One of the beauties of a debit card or a credit card issued by Commerce Bank, or any bank that's a member of the Visa Mastercard network, is that in the event there is fraud on your account, you're not responsible for that transaction."

Bank workers tell us they called the Pittsburg Taco Bell yesterday about the situation.

We are being told by Yum Brands workers that they are still working to track down what caused the problem and how to fix it.

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