Planning a wedding is a day many women dream of, but what about when that day does not go according to plan because services you ordered were not rendered or you were overcharged?
A Jasper County, Missouri family claims a local event company did not live up to it's word.
Keith Savage is the stepfather of a bride who recently had her wedding at the Christman's Event Center in Joplin.
He and his family had never heard of Dream Makers Events and the Christman's Center until they met the owners, Amy and Craig Jones, at a bridal fair.
Savage says since they booked the event center at the fair Amy Jones offered the reception hall at a discounted rate of $1,600, services included.
"There was supposed to be a DJ there, was supposed to be set up, there was supposed to be clean up, there was supposed to be bussing of the tables, the things to just operate the facility," says Savage.
But Savage says those services were not provided and his credit card was charged $6,600 instead of the agreed upon $1,600.
"I thought 'ok, that's interesting - that's a mistake,'" says Savage. "So then I further looked at my bill and five times through the month of April was deducted another $1,000 five different days, made to a PayPal account directly to Amy Jones. The first one was to Dream Makers and the $5,000 was to a PayPal directly to Amy Jones' account."
Savage canceled the two cards. His credit card company deemed the charges as fraudulent and had him file a police report.
"I got a call from the credit card company last week reaffirming they used the term 'fraud' that they had not been paid still from April from these reimbursements," Savage says.
The Jones' would not agree to an on camera interview but they did issue a written statement in response to the extra charges deducted from Savage's account:
'Yes, there was a credit card dispute. We followed the procedures through the credit card company, and Mr. Savage was reimbursed. If, after reimbursement, Mr. Savage is still unsatisfied, we would be glad to meet with him and work hard to make him a happy customer."
Savage says he has refund statements that prove otherwise.
"We actually received what is now obviously a false refund statement," says Savage. "This is where they were supposedly refunded back to the account and these funds never did reach a transaction state to my account or credit card company so I don't know where these came from."
Savage says that Jones sent him a refund receipt but none of those refunds have shown up in Savage's account and the credit card company says they have yet to receive them as well.
"If these are true refunds, which is what it says it is, it never did reach my account or my credit card account as of last week so subsequently my credit card company then provided me my refunds through their company policy so this is where I received my reimbursement from the unauthorized charges to my credit card," says Savage.
Captain Derek Walrod with the Jasper County Sheriff's Office says the credit card company is now considered the victim in this case because they were the ones to reimburse Savage. Captain Walrod says the case is closed because the company has not contacted the sheriff's office to pursue charges.
"If you think there is something that doesn't look right I would encourage you to make a report or contact your local law enforcement agency and run it by them and they can tell you by looking at what you have if they think it's a criminal case or a civil case," says Captain Walrod.
Though the wedding planning didn't go as smooth as Savage and his family had hoped for, he is glad he received what was owed and that his step-daughter is now happily married.
In the state of Missouri if the value of a fraudulent use of a credit card or debit device is less than $150 it's considered a Class "A" Misdemeanor. If the value exceeds that it's a Class "D" Felony.