Glitches to new Affordable Care Act marketplace - KOAM TV 7

Glitches to new Affordable Care Act marketplace


Computer glitches slow down Internet traffic to the new Affordable Care Act Marketplace.  The White House says online traffic on the first day the marketplace is being offered is exceeding expectations.

President Obama says more than one million people had visited healthcare.gov before 7 eastern time this morning.  Steps outline on the website how to sign up in the marketplace.  

But right now, many people are being told to trust that eventually, every step will work.

28-year-old Maria Rankin has been without health insurance for a year.

"Just tough it out," says Rankin.

Karyn Steele with Access health care in Joplin wants to help Rankin, but there's a technical holdup. 

Steele expected glitches on the first day people could sign up for Affordable Healthcare.  But Steele didn't expect things to be the way the day actually went.

Steele is a certified Affordable Healthcare counselor with more than 60 hours of training.  Late Monday morning, she was at a complete, consistent standstill.

"You can get so far into the website, and then it just locks up.  It won't like you go any further," says Steele.

People like Rankin have questions.

"Premium wise," says Rankin.  She doesn't think she'll be able to afford the premium.

All Steele can do is talk about answers that are somewhere "out there."

"There's a calculator in here, and you can go into your annual household income, how many people are living in the household, and it'll give a breakdown of what they think your estimate would be for your insurance premium," says Steele.

So for the time being, many people will have to wait, and do the best they can.

"We are here to try and help with whatever we can on the ground work," says Debra Davidson with Access Family Care.

Click the associated video to see how the new healthcare system will change clinics like Access, whose main clientele are underinsured and uninsured.

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