Quantcast

Kansas Secretary of State Proud of Customer Service - KOAM TV 7

Kansas Secretary of State Proud of Customer Service

Updated:

NEWS RELEASE ISSUED BY THE OFFICE OF THE KANSAS SECRETARY OF STATE

Kansas Secretary of State Proud of Customer Service

TOPEKA (November 5, 2013) – Kansas Secretary of State Kris Kobach today released statistics demonstrating the speed of customer service at the Secretary of State’s Office. For the last three months, 85% of the customers who called the Business Services division customer service phone number (785) 296-4564 had their issues resolved within five minutes or less, and 97% had their issues resolved within ten minutes. When customers need more time to complete their transactions, they get it.

“We have taken a look at our telephone response data and take pride in confirming that our customer service is second to none,” said Kobach. “Despite rolling back spending below 2010 levels, this office has continued its tradition of being the least complicated and most accessible office in state government.”

Kansas Secretary of State Kris Kobach also released testimonials of Kansas business customers who took time out of their busy schedules to let him know how his office is doing. Here are some letters addressed to Kobach since he took office in January 2011.

“I reinstated my business recently and wanted to tell you I was tickled to the bone to find how friendly and efficient your staff is. We had to mail paperwork back and forth a few times for corrections and I commend your staff on how quickly you process documents. Well done.” July 7, 2011.

“Please thank the person, persons or department responsible for designing the form used for filing an annual report. It is simple, easy, precise and in general quite well done. Thank you all for making the process so quick and easy. If only we could experience this kind of efficiency in all our contacts with government. Thank you again.” October 4, 2011.

“Just a quick note to say thank you. Everyone in the Corporations division has always been so generous with their time explaining and reminding us how to accomplish our clients' goals. May 17, 2012.

“Just wanted to call and say thank you to the crew in Business Services for helping me with my questions this morning. Their outstanding service helped get my week off to a great start! Thanks.” March 19, 2013.

“A quick letter to thank your Business Services division for the first class patron service. What a refreshing breeze for Kansas!” August 14, 2013.

# # #

  • Local NewsMore>>

  • $145,000 state audit of City of Joplin now underway

    $145,000 state audit of City of Joplin now underway

    Tuesday, September 2 2014 9:48 PM EDT2014-09-03 01:48:40 GMT
    A state audit of the City of Joplin, costing up to $145,000, began today.   A representative from the MO State Auditor's Office addressed Joplin City Council tonight, stating survey work is now underway to determine weak areas in need of further investigation.More >>
    A state audit of the City of Joplin, costing up to $145,000, began today.   A representative from the MO State Auditor's Office addressed Joplin City Council tonight, stating survey work is now underway to determine weak areas in need of further investigation.More >>
  • Christopher Foundation Announces their September Project

    Christopher Foundation Announces their September Project

    Tuesday, September 2 2014 7:34 PM EDT2014-09-02 23:34:47 GMT
    Joplin, MO - This year the Christopher Foundation will be collecting DVD;s for the oncology floor and clinics at Children's Mercy Hospital in KC. As well as the new Children's Mercy Clinic in Joplin. Movies must be new and rated PG-13 and under. DVD's can be dropped off at any Southwest Missouri Bank location, both New-Mac Electric locations, and Joyful Journey's in Neosho, MO. Donations can be also be mailed to the Christopher Foundation at P.O. Box 717, Neosho, MO 64850. All money received ...More >>
    Joplin, MO - This year the Christopher Foundation will be collecting DVD;s for the oncology floor and clinics at Children's Mercy Hospital in KC. As well as the new Children's Mercy Clinic in Joplin. Movies must be new and rated PG-13 and under. DVD's can be dropped off at any Southwest Missouri Bank location, both New-Mac Electric locations, and Joyful Journey's in Neosho, MO. Donations can be also be mailed to the Christopher Foundation at P.O. Box 717, Neosho, MO 64850. All money received ...More >>
  • Joplin High School and Franklin Technology Center Opens for Classes

    Joplin High School and Franklin Technology Center Opens for Classes

    Tuesday, September 2 2014 7:19 PM EDT2014-09-02 23:19:47 GMT
    As one door closes....another one opens, for Joplin High School and Franklin Technology Center students. The 110 million dollar project delayed the start of school for a week, but today students began classes in their new state of the art building that marks the beginning of a new chapter.3 years and 3 campuses later, Joplin High School and Franklin Technology Center students have a new place to call home."You can just look around and at first glance you can already tell this doesn't feel lik...More >>
    As one door closes....another one opens, for Joplin High School and Franklin Technology Center students. The 110 million dollar project delayed the start of school for a week, but today students began classes in their new state of the art building that marks the beginning of a new chapter.3 years and 3 campuses later, Joplin High School and Franklin Technology Center students have a new place to call home."You can just look around and at first glance you can already tell this doesn't feel lik...More >>
Powered by WorldNow

KOAM - Licensed to Pittsburg, Kansas
Send tips, ideas and press releases to: tips@koamtv.com
Send newsroom questions or comments to: comments@koamtv.com
Phone: (417) 624-0233 or (620) 231-0400
Web comments or questions: webmaster@koamtv.com
Newsroom Fax: (417) 624-3158

Powered by WorldNow All content © Copyright 2000 - 2014 WorldNow and KOAM. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms of Service.