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Jasper County 911 Calls Re-routed Temporarily - KOAM TV 7

Jasper County 911 Calls Re-routed Temporarily

Updated:

UPDATE: 12-30-13 7:30 PM

AT&T has notified Jasper County Emergency Services that the fiber line that was damaged sometime Monday afternoon in Missouri has been repaired and that callers should no longer experience any misrouting issues when using the E911 services across Missouri or in our area. 

We ask that you keep in mind when using wireless phones that you provide specific addresses, cross streets, and/or directions since wireless callers cannot always be located.  We also ask that you remember to use the Missouri One Call System before digging anywhere.  (1-800-DIG-RITE)

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Jasper County Emergency Services E9-1-1 Official Press Release:

Most of Missouri is experiencing some misrouting problems with E9-1-1 lines. We have been informed by AT&T that a fiber line was damaged sometime this afternoon. This line damage has impacted E9-1-1 services across most of the State, to include both Joplin E9-1-1 and Jasper County E9-1-1. AT&T has dispatched technicians and emergency crews to repair the problem. It is unknown how long this repair will take.

If you are experiencing an emergency, you are still being encouraged to dial 9-1-1. Your call will still be answered by an emergency E9-1-1 center, however you may be asked additional questions to verify your location and ensure your call was properly routed or you may be transferred to the appropriate center.

Jasper County E9-1-1 has noticed that some calls are being routed from Newton County and the Springfield/Greene County area. Each agency is either transferring the call to the appropriate E9-1-1 agency or is remaining on the line with the caller and relaying to the appropriate agency by radio or another phone line.

Until this issue has been resolved, callers need to remember to be specific when providing the exact location of the emergency and a telephone number they are calling to ensure proper routing of the call for the most appropriate emergency services response.

If you have a non-emergency need for any public safety agency dispatched by these agencies you may still call Joplin Communications at 417-623-3131 and Jasper County Emergency Services at 417-359-9100, 417-206-7685 or 417-206-7684.

We will keep you informed of any changes and when we have been notified by AT&T that the issue has been resolved.

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