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SOURCE Sound Physicians
Dr. Bryan K. Williams, former customer service expert for the Ritz-Carlton, joins Dr. Scott Sears, Chief Clinical Officer at Sound Physicians.
TACOMA, Wash., July 29, 2014 /PRNewswire/ -- Sound Physicians, a leading hospitalist organization focused on driving improvements in quality, satisfaction, and financial performance of inpatient healthcare delivery, will host a complimentary webcast on Sept. 4, 2014, at 10 a.m. PST entitled, "Giving Meaningful Feedback to Physicians."
The webcast will discuss the importance of giving meaningful feedback to physicians, why physician engagement is critical to driving performance improvements, the three essential components of meaningful feedback, and key process metrics that drive performance outcomes such as patient satisfaction scores and length of stay.
The webcast program features service consultant, trainer and author Bryan K. Williams. Williams' specialty areas include service excellence, employee engagement, and quality improvement. He has traveled worldwide to work with more than 100 companies in diverse industries such as healthcare, hospitality, spa, banking and real estate. Williams was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company. He holds degrees and certifications in Business Administration, Hotel/Restaurant Management, and Education, including a Doctor of Management in Organizational Leadership. Williams is the author of two books on service excellence, and was also a member of the Board of Examiners for the Baldrige Performance Excellence Program.
Scott Sears, M.D., FACP, Chief Clinical Officer of Sound Physicians, will join Williams. As chief clinical officer, Dr. Sears is responsible for clinical outcomes, clinical and physician policies, and physician training and development at Sound Physicians. Previously, Dr. Sears served as Sound Physicians' regional Chief Medical Officer, where he provided organizational leadership, clinical operations and hospitalist program development for Sound Physicians' hospitalist practices in Washington, Montana, Alaska and Nevada. Dr. Sears also served as a faculty member of the American College of Physicians' National Quality Improvement Project, where he was responsible for aiding physicians across the country in developing and implementing quality improvement projects. Dr. Sears completed his medical degree, residency, and chief residency at the University of Washington School of Medicine.
This program is ideal for hospital executives and hospitalist teams providing inpatient care.
Register for the webcast at www.soundphysicians.com/sound-webinar.
About Sound Physicians
Sound Physicians is a leading hospitalist organization focused on driving improvements in quality, satisfaction and efficiency of inpatient health care delivery. By investing deeply in outstanding physicians, clinical process excellence and its proprietary workflow and informatics technology, Sound Physicians improves the delivery of inpatient care. Sound Physicians aligns with healthcare providers to measurably enhance patient outcomes and strengthen its partners' financial performance. The organization is the practice of choice of more than 700 hospitalist and post-acute physicians providing inpatient care.
To learn more visit: www.soundphysicians.com.
About B.Williams Enterprise
B.Williams Enterprise, LLC is a customer service consulting and training company which focuses on service excellence. The goal is to assist organizations, in various industries, to enhance their service to world-class levels. Our passion is world-class customer service. Our founder, Dr. Bryan K. Williams, facilitates workshops and delivers keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement. We also work closely with companies to design, develop, and implement sustainable service strategies. Our online store includes a growing collection of service excellence products that are well-suited for your training library.
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