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College Student from Sarcoxie Stranded by United Airlines:Gets t - KOAM TV 7

College Student from Sarcoxie Stranded by United Airlines:Gets to London After 33 Hours on Planes & in Airports

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 The United Airlines computer shutdown Wednesday left a local woman struggling to get to her European destination with a college friend. Jasmine Currey and Kelsey Lester started a journey to London bright and early at  five am Wednesday.. 
They flew from Springfield to Chicago. where they got stuck when United Airlines computers went down canceling flights.

 Jasmine's mom, Lisa Daoud says,  "They said it was utter chaos and nobody had an answer and nobody could help them get onto a flight. They were trying to explain  the time deadline they were on to catch an overseas flight."

They did get a flight to Newark but after an unscheduled stop in Cleveland,  it didn't arrive on time to make their overseas flight. 

Daoud says, "They had a good five hour layover or buffer time  for any kind of unforeseen circumstances."


United Airlines spokeswoman Jennifer Dohm says united ticketing agents didn't have record of the international flight.saying, " The women booked their international flight separately.  And according to ticketing their  journey  with United  ended in Newark.
If the customers had booked a single record ticket, even through a third party, the airlines would have been able to communicate about a possible alternative to get the travelers to London without added fees."


Thirty-three hours of flying and airports later,  the girls are now London.
 But it cost them to change their Scandinavian airlines flight to one with the layover in Copenhagen  after arriving late on United.

Daoud says, "It just seems like that whole domino affect started. So far , it’s cost them a thousand dollars." 

Mom says the girls had been saving for two years and now money is a concern.
Daoud says, "They're so stressed out that they don't have money to pay for food. They don't know how they're gonna pay for next hotel have to stay in because of the delay." 
But she doesn't believe it will stop them from flying again. 

Daoud adds, "They’re hoping they can do  multiple  trips in the future so this is just a maiden voyage for them trying to figure out  how to become world travelers."
A painful  lesson learned this time. 

  United Airlines is offering the young women good will certificates for future flying. 
     Daoud says  after this experience she's not sure they'll use the one hundred dollar vouchers. 

 

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