On August 12, 2015 the Neosho Police Department received a report of a phone scam. Officers were informed that local businesses were being contacted via phone after office hours by an individual claiming to be with Empire District Electric Company. The individual stated he needed payment for an overdue bill within ten minutes or service would be disconnected. The individual instructed the business to purchase a pre-paid debt card (Green-Dot Money Card) and send him the card number. The calls came from the number 888-666-6702, which has an automated system stating the caller has reached Empire Electric and gives a 1 to 4 extension option.
The Neosho Police Department reached out to Empire regarding this matter. Empire reported that this is a scam and is not affiliated with their company in any way. Empire reports they have no record of that phone number, and that they do not disconnect service after hours. Empire also reported they only have 4 digit extension numbers.
Any questions customers have about their Empire Electric service or billing should be directed to 800-206-2300. The Neosho Police Department would like to remind citizens that phone requests for pre-paid debit cards number are almost always a scam. If you are in question of a bill or payment request, contact the company by the number you have listed, not the number you were called from or instructed to call.
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