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IRS Hardware Failure Shuts Down E-Filing Tax Return System - KOAM TV 7

IRS Hardware Failure Shuts Down E-Filing Tax Return System

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CARTHAGE, MISSOURI -

Like many Americans, Jason Vandenburg dreads tackling his taxes

He says it’s "A pain in the butt."

But unlike many, it's his first time filing a tax return.

"I've had W-2's but I’ve never filed before."

And this year it might be more of a headache than he expected because the IRS’s E-Filing System is shut down due to a computer glitch.

Debra Nash with Liberty Tax Service in Carthage says "The failure is the machine that actually accepts and processes and sends the acceptances back. So it's actually a hardware problem that is causing the issue."

"That's going to cause problems everywhere," says Vandenburg.

"It is a very big time of year in the tax industry. This is actually the peak season and a lot of people file at this time of year so a lot of people are being affected,” says Nash.

But the IRS says it doesn't expect any "major disruptions.”

"The IRS is expecting 9 out of 10 refunds to still be issued within the 21 days, which is their normal amount of time to issue their refunds."

When you're scrolling through the IRS's website “Where's My Refund?' it's not even clear that there's even a problem, even though the site has been out of commission since at least Wednesday afternoon.

In the meantime, tax preparers at “Liberty” are still helping customers E-File their tax returns. But before they can be accepted by the IRS they are being held up at the company's corporate office.

“They were stopped and they will hopefully be up soon."

And that backlog is not helping to improve the public's attitude toward the government agency.

Vandenburg says "The IRS is something else."

You can still E-File your taxes with companies that serve as the middleman to the IRS, but like “Liberty” they must hold onto the returns until the IRS can accept them. People who already filed taxes before the system failure yesterday afternoon are still good to go. No word yet on when the system will be back up and running, but the IRS hoped to have the problem fixed by the end of the day.

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