Carthage police seek answers to online survey question about job - KOAM TV 7

Carthage police seek answers to online survey question about job performance.


At a time when law enforcement is coming under fire across the country, the Carthage police department is inviting criticism.
Carthage police are asking citizens who interact with officers to take a survey about police performance on the job.

Whether a complex case or simple traffic stop, the department wants to know what citizens think of officer interactions.
So at the end of a service call they give one person involved a card with the unique incident number.  It asks them to answer a survey question online.

Chief Greg Dagnan said, "It simply asks one question,
How comfortable were you with the service you got?  It gives them an option for a narrative if they want it.  And we can  go in the back end and track by call card."

Patrol officer Eric Miller said, "It
s a good way for us to know how to improve our service to citizens in Carthage and help them out."

But the chief doesnt want officers simply giving cards to the person who called police first.

Chief Dagnan said, "We just want to give it to someone that will actually fill it out and give us honest feedback."

So they'll go to victims, suspects or witnesses.
Even if it means some negative responses.

Officer Miller said thats ok, "I feel some  might judge us harshly if they've been arrested by us but  its all about getting the good and bads so we can help them out."

The Arbinger Institute is conducting the survey. It
s an institute that provided training for Carthage officers to handle situations in the field.
Officer Miller explained what is taught. He said,
Basically, just try to  start fresh, pretend you havent dealt with the person in the past,  and just go to it with a brand new way  of thinking. And just help them out with whats going on that day and not judge them by the past of their actions."

Having an open mind and seeing a situation from another
s point of view is part of the Arbinger training. Arbinger hopes to get five thousand survey results to measure its training impact on a citys force. And Chief Dagnan believes both the training and survey can make for a better community.
Dagnan said, "We're not gonna stop arresting people. We
re not gonna stop enforcing the laws. Those are things that keep a community safe. But, we can certainly treat people well while we do it. Even those that are being arrested, we can treat decently." 
The Carthage police department began handing out survey cards yesterday and several responses were posted the same day before five p-m.  A rate higher than Chief Dagnan expected.


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